Information We Collect
We collect information that helps us provide better crowdfunding services and educational programs. The type of information varies depending on how you interact with our platform.
Account Information
- Full name and contact details
- Email address and phone number
- Australian business registration (if applicable)
- Payment and banking information
- Identity verification documents
Project Information
- Campaign descriptions and media
- Funding goals and timelines
- Project updates and communications
- Backer interactions and rewards
- Financial transaction records
Technical Data
- IP address and location data
- Browser type and device information
- Website usage patterns
- Platform interaction data
- Error logs and performance metrics
Educational Records
- Course enrollment information
- Learning progress and assessments
- Workshop participation records
- Certification achievements
- Feedback and evaluation responses
Australian Privacy Compliance: We collect personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles. All data collection has a clear purpose related to our crowdfunding and educational services.
How We Use Your Information
Your information helps us deliver crowdfunding services, educational programs, and maintain platform security. Here's how we use different types of data:
Platform Operations
We process account information to verify your identity, manage campaigns, and facilitate funding transactions. This includes conducting due diligence checks required under Australian financial regulations and ensuring compliance with crowdfunding legislation.
Educational Services
When you enroll in our learning programs, we track your progress to provide personalized guidance and issue appropriate certifications. We also use aggregated learning data to improve course content and teaching methods.
Communication and Support
We use your contact information to send important account updates, campaign notifications, and educational program announcements. You can control which communications you receive through your account settings.
Security and Fraud Prevention
Technical data helps us detect suspicious activity, prevent unauthorized access, and maintain platform security. We analyze usage patterns to identify potential fraud or misuse of our services.
Marketing Communications: We'll only send marketing emails if you've opted in. You can unsubscribe anytime, and we'll still send essential account-related communications as needed for service delivery.
Data Sharing and Disclosure
We don't sell your personal information. However, we may share data in specific circumstances essential to platform operations and legal compliance.
Service Providers
We work with trusted third parties who help deliver our services. This includes payment processors for handling transactions, cloud hosting providers for data storage, and educational technology partners for course delivery. All service providers must meet our data protection standards.
Legal Requirements
We may disclose information when required by Australian law, court orders, or regulatory authorities. This includes compliance with AUSTRAC requirements for financial transactions and cooperation with law enforcement investigations.
Business Operations
In case of merger, acquisition, or business restructuring, your information may transfer to new entities. We'll notify affected users and ensure continued protection under equivalent privacy standards.
Public Information
Campaign information you choose to make public (project descriptions, updates, creator profiles) becomes visible to all platform users and may appear in search engines. Consider this carefully when creating public content.
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding your personal information. We've designed simple processes to help you exercise these rights.
Access Your Information
Request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days, though some information may be redacted to protect others' privacy.
Correct Inaccurate Data
Update incorrect or outdated information in your account. Most details can be changed directly through your profile settings, or contact us for assistance with verification documents.
Delete Your Information
Request deletion of your personal data, subject to legal retention requirements. Some information may need to be kept for tax, audit, or regulatory purposes even after account closure.
Restrict Processing
Limit how we use your information while maintaining your account. This might affect some platform features, but we'll explain any limitations before implementing restrictions.
Data Portability
Export your data in common formats for use elsewhere. This includes campaign information, educational records, and account details you've provided to our platform.
Withdraw Consent
Revoke permission for processing that requires your consent. Note that some data processing is necessary for service delivery and doesn't require consent to continue.
How to Exercise Rights: Email us at info@berixolano.com with your request and we'll guide you through the process. We may need to verify your identity before processing requests that involve sensitive information.
Data Security Measures
We take data protection seriously and have implemented comprehensive security measures to protect your information from unauthorized access, alteration, or disclosure.
Technical Safeguards
All data transmissions use industry-standard encryption protocols. Our servers are hosted in secure Australian facilities with restricted physical access, regular security audits, and continuous monitoring for suspicious activity.
Access Controls
Staff access to personal information is strictly limited based on job requirements. All team members undergo security training and are bound by confidentiality agreements. We maintain detailed logs of who accesses what information and when.
Payment Security
Financial transactions are processed through PCI-DSS compliant payment providers. We don't store complete credit card numbers or banking passwords on our servers, reducing exposure in the unlikely event of a security incident.
Incident Response
We have established procedures for detecting, responding to, and reporting security breaches. If a breach affects your personal information, we'll notify you and relevant authorities within timeframes required by Australian privacy law.
Data Retention Periods
We keep your information only as long as necessary for service delivery, legal compliance, and business operations. Different types of data have different retention schedules.
Account Information
Basic account details are retained while your account remains active, plus seven years after closure for tax and audit purposes. You can request earlier deletion for non-essential information.
Transaction Records
Financial transaction data must be kept for seven years under Australian tax law. This includes campaign funding records, payment processing information, and related correspondence.
Educational Records
Course completion certificates and related academic records are maintained indefinitely to support verification requests. Learning progress data is typically deleted after three years of account inactivity.
Marketing and Analytics
Website usage data and marketing interaction records are automatically deleted after two years. You can request immediate removal by opting out of all marketing communications.
International Data Transfers
While we primarily operate within Australia, some of our service providers may process data internationally. We ensure appropriate protections for any cross-border data transfers.
Cloud Service Providers
Our cloud hosting infrastructure may store data in multiple geographic regions for performance and backup purposes. All international transfers comply with Australian privacy law requirements for adequate data protection.
Payment Processing
International payment networks may process transaction data across multiple countries. We only work with providers who maintain equivalent privacy protections and comply with relevant international standards.
Educational Partners
Some educational content is delivered through international platforms. Where this involves personal information transfer, we ensure appropriate contractual protections and user consent.
Data Sovereignty: Australian government regulations may limit international data transfers for certain types of information. We maintain local copies of essential data to ensure compliance with data sovereignty requirements.
Privacy Questions and Complaints
If you have concerns about how we handle your personal information, we want to address them promptly and fairly. Here's how to reach us and what to expect.
Contact Our Privacy Team
We're here to help with any privacy-related questions or concerns. Our team typically responds within two business days.
info@berixolano.com
Phone
+61746320173
21 Siren St, Dubbo NSW 2830
Complaint Resolution Process
If you believe we've mishandled your personal information, please contact us first so we can investigate and resolve the issue. We aim to provide a substantive response within 30 days of receiving a complaint.
External Complaint Options
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They provide free, independent review of privacy complaints against Australian organizations.